• Understand which adults need support and protection
• Know who an adult at risk is
• Know whose responsibility it is to support and protect vulnerable adults
• Understand risk factors for abuse
• Know the relevant legislation
• Be aware of all the different types of abuse
• Recognise signs of abuse
• Recognise a potential abuser
• Understand disclosure and whistleblowing procedure

• Be aware of the key facts and statistics surrounding mental capacity
• Know what the AWI is, why it’s important and who it affects
• Know how to identify someone with a lack of capacity
• Be aware of the key legislations surrounding mental capacity
• Know the boundaries involved when caring for someone with a lack of capacity
• Recognise how to help individuals make informed choices
• How to risk assess a person’s choices
• Know the 5 Key Principles of AWI Act
• Know how and when to assess capacity
• Recognise your responsibility when caring for those lacking capacity

• Know what anaphylaxis is 
• Understand who can be at risk 
• Be aware of the legislation relating to allergies and anaphylaxis 
• Know of the common allergens that can trigger reactions 
• Recognise the symptoms of anaphylaxis 
• Know how to administer first aid to someone with anaphylaxis 
• Understand how adrenaline injectors work 
• Know how to use the most commonly used adrenaline injectors 
• Be aware of the roles and responsibilities surrounding anaphylaxis 

• Recognise that Autism is a type of neurodiversity
• Know that Autism is a spectrum disorder
• Understand that some autistic people will also be diagnosed with other neurodivergent disorders
• Be aware of the history of Autism
• Recognise that autistic people have strengths and abilities
• Know that some people have misconceptions relating to Autism
• Understand that every autistic person's spectrum is unique
• Know the three areas of difference
• Understand that autistic people face challenges with social communication, interaction and imagination
• Know that autistic people will have repetitive, restrictive and self-regulating behaviours
• Recognise that autistic people will have differences in sensory processing
• Understand that an autistic person's senses may get overloaded
• Know that alternative methods of communication may be necessary to meet an autistic person's needs
• Be aware of signs that may indicate that a child is autistic
• Recognise the importance of an adult getting an autism diagnosis
• Know ways to support an autistic person and their family

• Understand what is meant by Basic Life Support
• Know the theory supporting how to perform CPR on adults, children and infants
• Understand the importance of rescue breaths
• Know how to conduct a Primary Survey
• Recognise ways to deal with breathing casualties
• Know how to put a casualty into the Recovery Position
• Be able to identify ways to deal with a choking casualty
• Be aware of how to perform back blows and chest thrusts on adults, children and infants

• Know what a bed bug is a what they look like
• Be aware of the signs that bed bugs are present
• Know who to contact if there is a bed bug infestation
• Understand the controlled measures that need to be in place if there is an infestation

• Understand what Bed Falls Management is
• Recognise pressure from Families to use Bed Rails
• Know what the Bed Falls Management Options are
• Recognise the specific considerations for each Person
• Understand that the use of Bed Rails is a last resort
• Recognise the types of incidents associated with Bed Rails
• Understand the steps included in risk assessments
• Know the different types of paperwork used when managing Bed Falls Management

• Know what Child Sexual Exploitation, Grooming and Trafficking are
• Be aware of legislation surrounding Child Sexual Exploitation
• Be aware of how grooming works
• Understand how children may be sexually exploited
• Be able to state the effects of Child Sexual Exploitation
• Understand what safeguarding is
• Understanding what to do in the event of disclosure
• Know some suitable organisation that can offer support

• Know why good communication is important
• Be aware of some barriers to communication
• Know different methods of communication
• Understand Active Listening
• Recognise different types of communication
• Understand the importance of maintaining confidentiality
• Be aware of information sharing rules
• Recognise the importance of the protection of information
• Know some documents that contain confidential information

• Be aware of some background information regarding coronaviruses
• Know how COVID-19 is different to flu
• Be aware of how the infection is spread
• Recognise some symptoms of COVID-19 infection
• Identify ways to minimise the spread of infection
• Understand some precautions that can be taken to prevent its spread
• Be able to demonstrate good hand washing technique
• Recognise the importance of using correct PPE
• Be aware of good Nutrition and Hydration
• Understand your responsibilities

• Recognise the danger symbols
• Be aware of Material Safety Data Sheets
• Know employer responsibilities
• Know employee responsibilities

• Be aware of the different forms of insulin, and their effects
• Understand how to monitor blood glucose levels
• Be aware the different types of Diabetes testing methods

• Understand what Diabetes is
• Know the difference between Type 1 and Type 2
• Be aware of other Types of Diabetes
• Recognise the Symptoms
• Know the importance for good foot care for anyone with diabetes
• Be aware of the health care checks available to those with diabetes
• Know what Hypoglycaemia is
• Know the best diet for someone managing diabetes

• Understand what Duty of Candour means
• Recognise when Duty of Candour needs to be used
• Be aware of what legislation is associated with Duty of Candour
• Know how to implement Duty of Candour within a care environment

• Know what your duty of care is and with who
• Understand the definitions used in Duty of Care
• Know which legislations relate to Duty of Care and why
• Be aware of your responsibilities and your employers
• Understand the importance of an individual’s right to live independently whist keeping them safe from harm
• Know how to deal with comments and complaints
• Understand that mistakes happen and follow procedure to prevent further mistakes
• Recognise why conflict happens and how to deal with the individual and situation

• Know what dysphagia is, its causes, and its symptoms.
• Be aware of the origins and use of the IDDSI Framework
• Recognise the different levels of the IDDSI Framework, and their identifying characteristics
• Understand how oral medication can affect IDDSI levels
• Know how to use thickening agents to alter the consistency of food and drink
• Understand how to undertake the Drinks Flow Test
• Know how to undertake the food tests for IDDSI
• Know the first aid steps to take in the event of someone choking
• Be aware of the roles and responsibilities of work colleagues
• Know how to support people with dysphagia at mealtimes
• Be aware of the resources available to support your knowledge of IDDSI

• Understand what Palliative Care is
• Understand what End of Life Care is
• Be able to recognise the different Phases of End of Life
• Understand the Five Priorities for Care of the Dying
• Know the different types of observations
• Know the different reasons for pain and discomfort
• Be able to recognise and assess pain
• Be aware of the different types of pain management
• Understand the importance of holistic care

• Know what Epilepsy is
• Recognise triggers
• Be aware of the new Classifications of seizures
• Be aware of the different symptoms for each type of seizure
• Know what to do when someone is having a seizure
• Implement steps to maintain a person's dignity during a seizure
• Recognise when a seizure becomes an emergency
• Be aware of the different treatments and medication available
• Know the importance of information held in an Epilepsy Care Plan
• Know the type of information that needs to be recorded in an Epilepsy Care Plan
• Understand what everyday life is like for those living with Epilepsy

• Know the responsibilities of employees and employers
• Know what beliefs, values, and attitudes are
• Understand what is meant by equality, diversity, inclusion and discrimination
• Know the legislation in place covering Equality & Diversity
• Know each of the protected characteristics
• Understand the different forms of discrimination, and how they can occur

• Understand what is meant by Fire Safety
• Recognise the common causes of fire
• Be aware of the legislation surrounding Fire Safety
• Understand methods of preventing fires
• Recognise the importance of PAT testing
• Know how to keep electrical items safe to use
• Identify fire risks and hazards
• Know how to undertake a Fire Risk Assessments
• Understand how to create and implement a Personal Emergency Evacuation Plan
• Recognise the importance of reporting fire risks
• Understand how fire safety equipment operates
• Know how to respond to a fire
• Understand the roles and responsibilities of Fire Marshals
• Know how to implement Full and Zonal Evacuations
• Recognise the importance of Fire Drills
• Recognise the consequences of poor fire safety
• Know your responsibilities and those of your employer

• Recognise the symptoms of food-borne illnesses
• Be aware of who is at risk
• Understand which foods are high-risk
• Know the wider impact of food-borne illnesses
• Be aware of the legislation underpinning food safety
• Recognise hazards that can make food unsafe
• Know what anaphylaxis is
• Recognise common allergens
• Be aware of ways to keep food safe from allergen cross contamination
• Be aware of the different types of food pests
• Know how to prevent pests
• Recognise the signs of pests
• Know how to keep food clean and uncontaminated
• Understand how to wash hands effectively
• Know the 'Danger Zone'
• Understand how to store foods safely
• Be aware of the roles and responsibilities

• Understand what GDPR is
• Recognise its importance
• Know who and what is protected
• Recognise the difference between personal and sensitive data
• Gain an understanding of the key principles enshrined within the regulations
• Understand the roles and responsibilities of a Data Controller
• Be aware of the roles and responsibilities of a Data Processor
• Recognise ways that a care home can be compliant

• Understand what Health and Safety means
• Know your responsibilities and those of your employer
• Understand the relevant Health and Safety legislations
• Be aware of tasks that will require special training
• Be aware of common accidents and sudden illnesses
• Know what to do in an emergency
• Understand how to create a Risk Assessment
• Understand methods of working safely with hazardous materials
• Know methods and procedures to prevent fires
• Recognise the symptoms, causes and treatment for work related stress

• Understand the different kinds of pathogen
• Be aware of how pathogens spread through the chain of infection
• Know how outbreaks are problematic within a care home environment
• Recognise the symptoms, controls and treatment regarding the common infections within care homes
• Be aware of the legislations in place regarding controlling infections
• Know the roles and responsibilities of employers and care staff
• Understand the protocols in place with an outbreak occurs
• Recognise the procedures that must be undertaken when admitting a new resident
• Know how to undertake a deep clean
• Recognise good hand hygiene habits
• Know the steps to take to effectively wash hands
• Understand the importance and use of PPE
• Be aware of the best practice regarding Barrier Nursing
• Know how to handle contaminated and dangerous materials
• Explore the possible outcomes of poorly controlled infections

• Know what Information Governance is
• Know who and what is protected
• Recognise the difference between personal and sensitive data
• Understand the Caldicott Principles
• Understand of the roles and responsibilities of all Data Controllers
• Be aware of ways to manage and secure data
• Know when your duty to confidentiality can be overridden

• Know the definition of Learning Disability 
• Understand some of the causes of Learning Disability 
• Be aware of medical conditions that cause Learning Disability 
• Know techniques for effective communication with those who have Learning Disabilities 
• Understand why challenging behaviour may occur
• Be aware of techniques for dealing with such behaviour
• Recognise the impact that caring for those with Learning Difficulties can have on family and carers
• Be able to define capacity 
• Know how capacity can be assessed
• Know the different forms of care available
• Understand how to implement a person-centred approach to care

• • Recognise the common symptoms of Dementia
  • Know some relevant legislation protecting those living with Dementia
  • Understand the areas of the brain affected by Dementia
  • Understand the common causes of Dementia
  • Recognise the different stages of Dementia
  • Understand Behaviours of Concern and how to meet a Person’s needs
  • Recognise the importance of caring for and supporting those Living with Dementia

• Understand the skills required to be an effective manager
• Recognise the importance of resilience
• Know some of the key aspects of a manager’s role
• Know the main responsibilities of managers
• Understand what makes a good leader
• Know the difference between supervisions and appraisals
• Be able to plan supervisions and appraisals

• Know what manual handling is
• Know the relevant legislation around manual handling
• Be aware of both employees and employers’ responsibilities
• Know of the basic anatomy and function of the spine
• Be familiar with common back problems
• Understand ergonomics and fitting the task to the person
• Know the correct manual handling techniques for lifting, pulling and pushing
• Know how to ask somebody to perform a lift

• Be up to date with current statistics surrounding mental capacity
• Know what the MCA is, why it’s important and who it affects
• Know how to identify someone with a lack of capacity
• Be aware of the key legislation surrounding mental capacity
• Know the boundaries involved when caring for someone with a lack of capacity
• Recognise how to help individuals make informed choices
• How to risk assess a person’s choices
• Recognise what “best interests” are and how to use the checklist provided
• Know the 5 core principles of MCA
• Know how and when to assess capacity
• Be aware of the two-stage functional test for capacity
• Be familiar with the standard authorisation process
• Understand how to restrict and restrain in a person’s best interest
• Know how to write Care Plans for individuals that lack capacity

• Understand what Meaningful Engagement is
• Know the Four Types of Meaningful Engagement
• Be aware of the 'Token Initiative' and how to use this during Productive Engagement
• Understand why Meaningful Engagement is important, including Well-being and Having Purpose
• Know how to implement Productive Engagement, Fun and Entertainment, Personal Care and Rest and Downtime
• Understand that Meaningful Engagement should be inclusive and accessible to everyone
• Know the Three Opportunities to Engage
• Understand what Person-centred Engagement is
• Be aware of the questions you could ask a person when using Person-centred Engagement
• Understand the importance of Person-centred Engagement
• Be aware of the clues you should look for in a person when using Person-centred Engagement
• Know how, and where, to evidence Meaningful Engagement
• Understand the positive impact Meaningful Engagement can have on people in the Care Home

• How drugs are defined in medical practice
• The importance of competency
• Legislation underpinning Medication Administration
• The common types and forms of medication
• The different routes of administering medication
• Drugs which are controlled by law
• How medication passes through the body
• How to correctly store controlled drugs
• That medication can have side effects
• The ways that drugs can interact with other factors
• That some people can find it difficult to take medication
• Procedures for ordering medication
• Procedures for disposing of medication
• The use of MAR charts
• The processes involved in administering medication
• Ways to support residents in self-administration
• The types of medication that a Carer can administer
• What to do in the event of an error
• Ways to avoid errors
• Your responsibilities and the responsibilities of others in your workplace regarding medication administration

• How drugs are defined in medical practice
• The importance of competency
• Legislation underpinning medication administration
• The common types and forms of medication
• The different routes of administering medication
• Drugs which are controlled by law
• How medication passes through the body
• How to correctly store controlled drugs
• That medication can have side effects
• The ways that drugs can interact with other factors
• That some people can find it difficult to take medication
• Your responsibilities and the responsibilities of others in your workplace regarding medication administration

• Be aware of the history of mental health treatment in the UK
• Recognise the stigma surrounding mental health
• Understand how mental health impacts the care sector
• Recognise the key legislation underpinning the treatment of mental illness
• Be aware of the causes of mental health conditions
• Be aware of the different ways mental illness can manifest
• Know symptoms of some mental health illnesses
• Be aware of the different types of personality disorders
• Recognise the symptoms of psychosis and schizophrenia
• Know how psychosis and schizophrenia are treated
• Understand the difference between learning difficulties and learning disabilities
• Recognise the impact of stress on wellbeing and mental health
• Know ways to look after your mental health
• Know the Roles and Responsibilities of staff in care homes
• Know of different resources and organisations available to support those with mental health issues

• Recognise the importance of good nutrition and hydration
• Know the latest facts and statistics surrounding nutrition & hydration
• Recognise the signs and symptoms of malnutrition
• Be aware of the causes of malnutrition
• Know how to calculate someone's BMI
• Know why you would need someone's MUST score
• Understand the 5 MUST steps to establish the correct Action Plan
• Be familiar with the 5 food groups
• Understand the philosophy behind the Eatwell Guide
• Be familiar with foods that should be avoided
• Recognise signs and symptoms of dehydration
• Be aware of strategies to maintain hydration
• Recognise common conditions that could affect nutrition
• Know your own and your employers responsibilities

• Recognise the impact of poor oral health care
• Be aware of the statistics of oral care in care homes
• Understand the roles and responsibilities of Carers regarding oral health
• Recognise the importance of the mouth and teeth
• Be aware of the anatomy of the mouth and teeth
• Recognise common mouth problems and how they are treated
• Know how to support residents with their oral hygiene
• Know of correct methods for cleaning teeth
• Understand how certain medical conditions can complicate oral hygiene
• Recognise the importance of well-fitting dentures
• Understand how to support residents with their dentures

• Understand what is meant by Person-Centred Care
• Know what values are
• Know the 6C's of care
• Understand the main Person-Centred Care principles
• Know the difference between Person-Centred Care and Institutional Care
• Recognise factors that may cause distress
• Be aware of the Care Planning process
• Know your responsibilities for providing Person-Centred Care

• Understand what Positive Behaviour Support is.
• Understand what a Behaviour of Concern is.
• Be able to recognise the different types of Behaviour of Concern.
• Be able to identify common triggers.
• Be able to identify causes and underlying factors.
• Understand the difference between common triggers and causes.
• Be able to identify signs of escalation.
• Know how to assess a situation that may lead to a Behaviour of Concern.
• Understand the importance of de-escalating yourself and how this can be done.
• Understand what is meant by Positive de-escalation.
• Know where to find distraction techniques and when it is appropriate to use them.
• Be able to read body language.
• Understand how to use your listening skills.
• Understand the importance and what is required in a handover.

• Know how to safely put on PPE
• Understand how to safely take off PPE
• Recognise what PPE you should wear in a Care Home

By the end of this course you will:

• Know how to safely put on PPE
• Understand how to safely remove PPE
• Know how to support others with their PPE
• Be aware of how to respond if your PPE is damaged

• Understand what Privacy & Dignity mean in a healthcare setting
• Be aware of the importance of person-centred dignity
• Recognise the importance of maintaining dignity for someone living with dementia
• Understand the importance of a resident’s personal space
• Know how to gain trust and confidence by maintaining confidentiality
• Know your responsibilities re safeguarding, and when it is OK to break confidence
• Understand the factors that shape personal choices
• Know how to manage someone's choices under MCA
• Know how to help residents maintain independence and make informed choices
• Know how to risk assess a persons choices
• Understand the importance of residents being active participants in their care
• Know the key principles of self-care

• Understand who safeguarding is aimed at
• Know who an adult at risk is
• Know whose responsibility it is to safeguard
• Understand risk factors for abuse
• Understand the relevant legislation
• Be aware of all the different types of abuse
• Recognise signs of abuse
• Recognise a potential abuser
• Understand disclosure and whistleblowing procedures

• Know what safeguarding and child protection is
• Understand who safeguarding is aimed at and who is responsible for it
• Be aware of who abusers are
• Be aware of various legislation surrounding safeguarding and child protection
• Know what risk factors and protective factors are
• Be aware of some of the indicators of child abuse
• Know the different types of abuse
• Understand how to report abuse
• Be aware of how to disclose information regarding child abuse
• Be aware of why people don't always report abuse
• Know about the 'Every Child Matters' policy

• Be aware of health issues that may necessitate support
• Be aware of the need to follow good infection control procedures
• Understand how to manoeuvre residents with dignity
• Know the importance of promoting independence
• Recognise the need for clear communication
• Know techniques used for assisted walking
• Know techniques for moving a person from sitting to standing
• Recognise the signs that a person might be falling
• Be aware of some ways to deal with a falling person
• Be aware of reasons why a person may need moving in bed
• Know how to move a person in bed
• Know how to apply a slide sheet
• Understand the safety checks to be performed before hoisting
• Know how to use a hoist and sling
• Understand how to manoeuvre people safely using a hoist
• Understand roles and responsibilities

• Know what Stress is
• Be aware what the signs of Stress are
• Understand the differences between work stress and personal stress
• Be aware of what can cause work stress
• Recognise bullying in the workplace
• Know how to look after yourself and manage your own stress
• Understand your roles and responsibilities
• Be aware of the managers roles and responsibilities

• Know your main duties and responsibilities and who to report to
• Learn what is expected of you but also what is not included in your role
• Know the safe and agreed ways in which you are expected to work
• Ensure you are providing care and support which meets the needs of the individual
• Learn the main working relationships in Health and Social Care
• Ensure that you are working within the laws and regulations
• Learn what partnership working is
• Know who to ask for advice about partnership working and resolving conflict whenever you face a problem

• Understand what a Personal Development Plan is
• Recognise what happens at Supervisions and Appraisals and the differences between them
• Be aware of Core Skills you may need in your profession
• Know where you can find places to develop your Core Skills
• Know where you can find places to develop your Core Skills
• Recognise the differences between Blended and Structured Learning
• Be aware of how to reflect upon previous experiences and actions
• Understand what the Care Certificate is
• Be aware of CPD and how to develop your skills and understanding